Privacy Policy

Effective Date: 1st November 2024
Last Updated: 20th November 2024

At Clare Lacanau Photography (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.clarelacanau.com (the “Site”), place orders, or interact with us. By using our Site, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with our website, including but not limited to when you:

  • Place an order for artwork or gifts.
  • Create an account or sign up for our newsletter.
  • Contact us for customer support or inquiries.

The types of information we may collect include:

  • Personal Details: Your name, address, phone number, and email address.
  • Payment Information: Credit card details or PayPal information (only processed via secure payment gateways).
  • Shipping Information: Your shipping address for order fulfillment.
  • Purchase History: Details of your orders, including product information and payment records.
  • Technical Information: Non-personal information such as your IP address, browser type, and browsing behavior on the Site.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services and to ensure a smooth customer experience. Specifically, we use your information for:

  • Order Fulfillment: To process, confirm, and deliver your order.
  • Customer Service: To respond to your queries, provide support, and improve our customer service.
  • Communication: To send order confirmations, shipping notifications, and promotional emails (if you have opted in for marketing).
  • Improvement of the Site: To analyze trends and improve the functionality and performance of our website.
  • Legal Obligations: To comply with applicable laws and regulations, including accounting and tax requirements.

3. Sharing of Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with the following types of third parties, strictly for the purposes outlined below:

  • Service Providers: We may share your personal data with third-party service providers who help us with the operation of the business, such as payment processors, shipping companies, and email service providers.
  • Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take the protection of your personal information seriously. We use industry-standard security protocols, such as Secure Sockets Layer (SSL) encryption, to safeguard your personal and payment data when it is transmitted to our site.

However, please note that no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of information transmitted to or from our Site.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device and allow us to remember your preferences, improve site functionality, and gather usage data.

  • Essential Cookies: These are necessary for the operation of our Site and enable you to make purchases and log into your account.
  • Analytics Cookies: We use tools like Google Analytics to track user behavior on our Site, which helps us improve the user experience.
  • Marketing Cookies: If you have consented to receive marketing communications, cookies may be used to personalize offers and advertisements.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

6. Your Rights and Choices

Under Australian law, you have certain rights regarding your personal information. These include:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal data we hold about you.
  • Deletion: You may request the deletion of your personal information in certain circumstances, such as if the information is no longer necessary for the purposes for which it was collected.
  • Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us at contact@clarelacanau.com.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy or to comply with our legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.

8. Third-Party Links

Our Site may contain links to third-party websites, such as social media sites, payment processors, or other service providers. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of those sites before providing any personal information.

9. International Data Transfers

If you are accessing our Site from outside of Australia, please note that your personal information may be transferred to and processed in Australia. By using our Site and providing us with your information, you consent to the transfer and processing of your data in Australia, which may not have the same data protection laws as your country of residence.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Clare Lacanau Photography
Email: contact@clarelacanau.com
Phone: +61 417 720 884
Address: P O Box 171, Banyo, QLD, Australia 4014

Acknowledgment


By using our Site and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.