Welcome to our FAQ page!

Here, you’ll find answers to some of the most common questions about our collectable art pieces and how we operate as a business, from product details to shipping and customer service. If you have any further questions, please don’t hesitate to contact us!

1. What types of art work do you offer?

We offer a variety of high-quality art prints, including original pieces, limited edition prints, open edition prints, and custom prints. Our collectable are pieces are created in Clare’s gentle, soothing, joyful art style, featuring soft romantic flowers and botanical elements. Each art work is produced on archival quality paper to ensure it remains vibrant for years to come.

2. Are your artworks printed on archival quality paper?

Yes! All of our original artworks and prints are made using archival quality paper, which is acid-free and designed to last for decades without yellowing or degrading. This ensures that your artwork maintains its colour and integrity over time, making it an excellent investment for art lovers and collectors.

3. Do you offer limited edition prints?

Yes, we do! Our limited edition prints are produced in a limited run, each one numbered and signed by Clare. This adds exclusivity and value to your print, making it a unique addition to your collection. Each print comes with a certificate of authenticity for your peace of mind.

4. How can I purchase an artwork?

You can browse and purchase artworks directly from our online store. Simply select the artwork you wish to buy, choose the size and format (framed or unframed), and proceed to checkout. We accept major credit cards, PayPal, and other secure payment options.

5. Do you offer framing services?

Yes, we offer professional framing services for most of our prints. You can select from a range of frame styles and materials to suit your decor. Our framing options include both traditional and modern styles, with high-quality, timbers and durable glass to protect your print.

6. How long will it take to receive my order?

Most of our artworks are made to order and are shipped within 5-7 business days. Framed prints may take a few additional days as they are handcrafted right here in Brisbane. We will send you a tracking number once your order has been shipped so you can monitor its progress.

7. Do you ship internationally?

We would love to, however at the moment this is unavailable! While we are based in Australia, we are looking to offer international shipping to most countries very soon. Shipping fees and delivery times will vary depending on the destination. Please check our shipping policy for specific details and rates.

8. Can I customize a print or order a custom piece?

Absolutely! We offer custom art print services to help you create something unique. You can choose from existing artwork and request adjustments or commission a custom piece tailored to your preferences. Please contact us through our contact us page for more information and pricing.

9. What is your return policy?

We want you to be completely satisfied with your purchase. If your print arrives damaged or if there is an issue with your order, please contact us within 7 days of receipt to initiate a return or exchange. Please refer to our Terms and Conditions for more details.

10. Do you offer gift wrapping or packaging?

Yes, we do! All our works are beautifully presented and carefully wrapped prior to shipping/collection, making it a perfect gift for someone special and even yourself.

11. How do I care for my artwork?

To keep your artwork in excellent condition, we recommend placing it in a cool, dry space away from direct sunlight, heat sources, or high humidity. If you are organising for your print to be framed, use high-quality, UV-protective glass to prevent fading. Regularly dusting the frame and glass with a soft, non-abrasive cloth will help maintain its appearance.

12. Do you offer bulk purchasing or wholesale options?

We’d be more than happy to discuss options and provide a quote for bulk purchasing and wholesale options for businesses, galleries, and resellers. Please contact us through our contact us form or email us directly to discuss your requirements and we’d be more than happy to provide pricing/quote.

13. How do I contact customer support?

You can reach our friendly customer support team via email at orders@clarelacanau.com or through our contact us form on the website. We aim to respond to all inquiries within 24-48 hours, during office hours of course.

We hope this FAQ has answered your questions. If you need more information or assistance, feel free to reach out. Thank you for your interest in our collectable artwork!